How it works

Help in five simple steps

No app. No appointment. Start from your phone in seconds.

1. TELL US
Describe what your generator is doing — an alarm, a no-start, a strange noise.
2. AI GUIDES
MyGens walks you through safe checks, step by step.
3. SHOW CAMERA IF NEEDED
Only when it needs to see something — and only after you allow the camera.
4. GET NEXT STEPS
Fix it yourself, or know exactly what to tell a technician.
5. SAVE HISTORY
Your case, photos and result are saved for next time.
Start your first support session free →

Safety first

MyGens only guides safe checks. If it sees fuel leaks, smoke, burning smells, exposed wiring or anything that needs a licensed technician, it stops and tells you to call one. MyGens is remote AI guidance, not an emergency service. If there is danger, fire, gas smell or injury, call 911.