Effective date: June 2026 • Last updated: June 2026
MyGens ("we," "our," or "us") is a remote generator support service for residential homeowners, operated under OnCaire Inc. MyGens is accessible at mygens.app. By accessing or using MyGens, you agree to these Terms.
MyGens provides AI-assisted remote consultation, live Video Checks (remote visual review via video call), guided Pre-Storm Checks, and a Generator Sizing Tool. MyGens does not provide on-site physical inspection, repair, installation, or dispatch of technicians. All services are delivered remotely.
MyGens offers monthly ($9.99/month) and annual ($99/year) subscription plans, as well as one-time services ($49 Video Check, $79 Storm Ready Video Check). Payments are processed by Stripe. The Annual plan includes one (1) Video Generator Check, valid for the duration of the annual subscription year and non-transferable.
Cancel anytime from your account settings. Cancellation takes effect at the end of your current billing period. No partial-period refunds. One-time services are non-refundable once the video session has been initiated.
MyGens provides informational support and remote visual consultations only. Our services do not constitute professional engineering advice, a safety certification, an electrical inspection, or a compliance approval. To the maximum extent permitted by applicable law, MyGens shall not be liable for any damage, injury, or loss arising from decisions made based on MyGens guidance.
MyGens services are provided "as is" and "as available." The Generator Sizing Tool provides estimates only and is not a substitute for an engineering assessment by a licensed professional.
These Terms shall be governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Hillsborough County, Florida.
Questions? Contact us or email support@mygens.app.