Effective date: June 2026 • Last updated: June 2026
MyGens ("we," "our," or "us") is a remote generator support service for residential homeowners, operated under OnCaire Inc. MyGens is accessible at mygens.app. By accessing or using MyGens, you agree to these Terms.
MyGens provides AI-assisted remote consultation, guided Pre-Storm Checks, and a Generator Sizing Tool. MyGens does not provide on-site physical inspection, repair, installation, or dispatch of technicians. All services are delivered remotely.
The first AI technical support session is free. After that, MyGens offers one-time Support Cases ($4.99 per case; the limited-time Isaias Storm Pass is $19.99, valid from purchase until 14 days after Isaias makes landfall, with AI video support and unlimited sessions during that period; it is remote AI guidance only, no technician is dispatched) and the MyGens Care subscription ($4.99/month or $39.99/year). Payments are processed by Stripe.
Cancel anytime from your account settings. Cancellation takes effect at the end of your current billing period. No partial-period refunds. One-time services are non-refundable once the video session has been initiated.
MyGens provides informational support and remote visual consultations only. Our services do not constitute professional engineering advice, a safety certification, an electrical inspection, or a compliance approval. To the maximum extent permitted by applicable law, MyGens shall not be liable for any damage, injury, or loss arising from decisions made based on MyGens guidance.
MyGens services are provided "as is" and "as available." The Generator Sizing Tool provides estimates only and is not a substitute for an engineering assessment by a licensed professional.
These Terms shall be governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Hillsborough County, Florida.
Questions? Contact us or email support@mygens.app.