Pricing

Expert generator support,
without the service call.

The average generator service call costs $273. MyGens gives you 24/7 AI support, storm readiness, and live video reviews — starting at $9.99/month.

Support Plans
MyGens Basic
Everything you need to stay on top of your generator year-round.
$9.99/month
Cancel anytime.
  • AI generator support 24/7 — alarms, start issues, transfer problems
  • Pre-Storm Check guided walkthrough
  • Generator profile & consultation history
  • Basic maintenance reminders
  • Video Checks available separately ($49)
Subscribe monthly
Best Value
MyGens Annual
Everything in Basic, plus a free Video Check included — ready for storm season.
$99/year
Includes 1 free Video Check ($49 value). Save $20 vs monthly.
  • Everything in Basic plan
  • 1 Video Generator Check included — use as Pre-Storm Check
  • Bilingual support (English & Spanish)
  • Save $20 vs paying monthly ($119.88/yr)
  • $49 Video Check value included on top
Get Annual — Best Value
One-time video checks

Available for Basic subscribers or without a plan. Book when you need it.

Video Generator Check
Live video review of your generator — clear next steps included.
$49
One-time. No subscription required.
  • Video call up to 20 minutes with a technician
  • Visual review: generator, controller, ATS, breaker, alarms, battery, fuel
  • Recommended next step included
  • Available for Basic subscribers or without a plan
Book Video Check
Storm Ready Video Check
Pre-hurricane season inspection. Know you're ready before the storm hits.
$79
One-time. Best booked May–June.
  • Full guided Pre-Storm Check walkthrough
  • Video call review of critical pre-hurricane points
  • Generator profile created
  • Review of all critical points before storm season
Get Storm Ready
Compare plans
Feature Basic
$9.99/mo		 Annual
$99/yr
AI support 24/7✓✓
Pre-Storm Check✓✓
Generator profile & history✓✓
Maintenance reminders✓✓
Bilingual support (EN/ES)—✓
Video Check included—1 free ($49 value)
Annual cost$119.88$99 (save $20)

What's included — and what's not

MyGens provides remote AI support and guided consultations. We do not dispatch technicians or provide on-site physical repairs. Video Checks are remote visual reviews, not in-person inspections.

Read full FAQ & disclaimers →

Common questions

Do I need an app?

No. Everything works from your phone or computer browser. No downloads required.

What generators does MyGens support?

All residential standby generators — Generac, Kohler, Briggs & Stratton, Cummins, Champion, Honeywell. If you have a generator, we can help.

Can I cancel my subscription?

Yes. Cancel anytime from your account. No contracts, no cancellation fees.

Is the Video Check a real person?

Yes. A live video call with a qualified technician who reviews your generator visually and gives you clear next steps. Up to 20 minutes.

What if I need a technician on-site?

MyGens helps you understand what's happening remotely. If you need physical service, we'll tell you clearly and help you identify what to tell your technician.