Pricing

Try it free. Pay only when you need more.

Your first AI technical support session is free. No credit card required.

Start your first support session free →
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First Support Session

FREE

No credit card. No app.

  • Full AI technical support session
  • Visual AI: show your generator on camera
  • Alarms, no-start, ATS, battery, fuel
Start free
Before Isaias hits

Isaias Storm Pass

$19.99 one time

If it won't start during or after the storm, get AI video help from your phone, any hour, until Isaias passes.

  • Unlimited AI video sessions
  • Help any hour while Isaias passes
  • No waiting for a technician

Valid from purchase until 14 days after Isaias makes landfall. AI video support, unlimited sessions during that period. Storm Pass covers unlimited help until Isaias passes. A single case covers one issue.

Pay as you go

One-Time Support Case

$4.99 per case

A complete case, no subscription.

  • Complete AI technical case
  • Camera included, never an add-on
  • Case saved to your history
Best value

MyGens Care

$4.99 / month

or $39.99 / year — save 33%.

  • Ongoing AI technical support
  • Visual AI on every case
  • Generator history in one place
  • Cancel anytime, no contract

Secure checkout by Stripe. Remote AI support only — MyGens doesn't dispatch technicians.

What's included — and what's not

MyGens provides remote AI support and guided consultations. We do not dispatch technicians or provide on-site physical repairs.

Read full FAQ & disclaimers →

Common questions

Do I need an app?

No. Everything works from your phone or computer browser. No downloads required.

What generators does MyGens support?

All residential standby generators — Generac, Kohler, Briggs & Stratton, Cummins, Champion, Honeywell. If you have a generator, we can help.

Can I cancel my subscription?

Yes. Cancel anytime from your account. No contracts, no cancellation fees.

What if I need a technician on-site?

MyGens helps you understand what's happening remotely. If you need physical service, we'll tell you clearly and help you identify what to tell your technician.