Keep your generator ready when it matters.
Answers, storm checklists, maintenance guidance and support for the generator you already own.
My generator won’t start
Guided AI help now, with your camera only if you allow it. First session free.
Prepare for a storm
Seven checks before the storm and a plan for the outage.
Understand an alarm
What common controller alarms usually mean and what is safe to check.
Maintenance reminders
Oil, filters, battery and exercise cycles. Reminders are opt-in.
Repair or replace?
What to weigh before you spend on an old generator.
Know what you have, keep its history.
Register your generator
Save brand, model, serial, fuel and transfer switch once. Leave anything you don’t know blank. Your checklists, reminders and support history stay with your generator.
Don’t wait for the next outage to find out your generator needs attention.
GenLink is $199 once, with monitoring and no mandatory monthly fee. Predictive Alerts are optional at $2.99/month. Available readings depend on your generator, harness, sensors and configuration.
Explore GenLinkWithout GenLink, MyGens cannot see your generator’s real-time status or send alerts about it.
Illustration only.
What common alarms usually mean.
Names differ between brands and controllers; your owner's manual has the exact meaning. These are general explanations, not a diagnosis.
Low oil pressure
The engine shut down to protect itself. With the generator off and cool, check the oil level on the dipstick. If the level is fine and the alarm returns, call a technician.
Overcrank / failed to start
The engine cranked but did not start. Common causes are fuel supply (closed valve, empty propane tank) or a weak battery. Do not keep resetting it over and over.
High temperature
The engine got too hot. Check that nothing blocks the air intake or exhaust. Never open a hot coolant cap.
Low battery / battery problem
The starting battery is weak or not charging. Batteries older than about three years often need replacing before storm season.
Over/under speed or frequency
The engine is not holding its normal speed, often under too much load or a fuel issue. Reduce the load; if it repeats, call a technician.
Service due / maintenance
A reminder from the controller, not a fault. Schedule the service and clear the reminder as your manual describes.
What to weigh before you decide.
- Find out what is actually wrong first; many problems are simple and cheap to fix
- Age, hours and how available parts are for your model
- Whether it still covers what you need to power today
- The total installed cost of a replacement, not just the generator price