Effective date: October 2026 • Last updated: October 2026
The first AI support session is free. Paid one-time Support Cases are non-refundable once the support session has started. If you were charged and could not start a session because of a problem on our side, contact us within 14 days and we will refund the charge.
Cancel anytime from your account. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not refund partial periods.
Optional. Cancel anytime from your account; alerts stop at the end of the period you already paid for, with no partial-period refunds. Your GenLink device, its readings, events and history keep working without the subscription. A failed payment only pauses premium alerts; it never locks the device.
The return window and conditions are shown on the GenLink page before you pay and in your order confirmation. Sold by ONCAIRE LLC. Shipping and taxes are shown at checkout. Estimated delivery: up to 5 weeks, subject to order confirmation. If the estimate changes after you order, we will tell you and you may cancel for a full refund. If the device arrives damaged or does not work, contact us and we will replace or refund it under the product warranty. If our compatibility check said your generator is supported and it is not, we accept the return.
Refunds go back to the original payment method through Stripe, usually within 5–10 business days after approval.
Email support@mygens.app or contact support with your order email. See also our Terms & Conditions.